Teachme MySkill follows the Group IP Restrictions settings of Teachme Biz.
Teachme MySkill cannot be used from IP addresses other than those permitted in Teachme Biz.
There are no separate settings to configure in Teachme MySkill.
When settings are changed in Teachme Biz, they are typically reflected in Teachme MySkill within a few minutes.
When attempting to use from a non-permitted network
-
Logging in for the first time…The Teachme Log In screen will display "Log in failed. due to IP Restrictions." and you will not be able to log in.
The same applies in the app until the device is approved. -
Moved to a non-permitted network while still logged in…The learner screen will display "This network is not available."
Reconnect to a permitted network and press "Reload" to resume use.
Please also refer to the following article for Messages displayed and how to resolve them.
A message containing "Access privileges" or "Pending Approvals" is displayed and I cannot Log In. What should I do?
https://help.teachme.jp/hc/en-us/articles/9847370267161
Users not subject to restrictions
- Teachme Biz Group administrator / Sub-administrator…If excluded from the target in Teachme Biz settings (default), both the learner screen and the administrator screen can be used.
- Teachme MySkill System Admin / Operation Admin…The learner screen can be used.
Differences between Browser and app
- Browser…Can only be used from permitted networks.
- Teachme MySkill app…Devices approved in Teachme Biz's "Access Approval Management" can be used even from non-permitted networks.
Approving app devices
Access Approval Management uses the same mechanism as the Teachme Biz and Teachme Player apps.
Devices are identified by the app's "Specific Code."
- The learner logs into the Teachme MySkill app (any network is acceptable).
- When the Teachme account is entered on the Log In screen, the app's Specific Code is registered as Pending Approvals (on hold) in Teachme Biz's Access Approval Management.
- The Teachme Biz Group administrator or Sub-administrator approves the Specific Code.
- Once approved, it is typically reflected in Teachme MySkill within a few minutes, allowing Log In and use from that device even on non-permitted networks.
The Specific Code can be viewed and copied from "Specific Code" under "Settings" in the account menu at the top right, as well as on the "This network is not available." screen.
If it cannot be found in Pending Approvals, please Log Out from the app and Log In again.
If it still cannot be found, send the Specific Code to the administrator to have it registered manually.
When re-approval is required
A new Specific Code is issued each time the app is installed.
Not only when changing devices, but also when reinstalling the app on the same device, the Specific Code changes, so approval is required each time.
Even for devices that have already been approved for the Teachme Biz or Teachme Player apps, the Teachme MySkill app requires separate approval.
If a device is lost, removing the approval in Access Approval Management will prevent it from being used from that device.
Related
Please tell me about access restrictions by Current IP address (Group IP Restrictions and Folder IP Restrictions)
https://help.teachme.jp/hc/en-us/articles/900005508766
Please tell me about Access Approval Management
https://help.teachme.jp/hc/en-us/articles/900005509126
Please tell me about the Teachme MySkill app
https://help.myskill.teachme.jp/hc/en-us/articles/63455159201817
How to operate
Request approval to use the app from a non-permitted network
https://teachme.jp/8/manuals/51460963
Approving Specific code linked from Mobile App (Web Browser)
https://teachme.jp/8/manuals/38223018
Manually register, edit, and delete Specific code. (Web Browser)
https://teachme.jp/8/manuals/9124481